Privacy Policy – HotelXplore

Effective Date: 17/04/2025

At HotelXplore, we value your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform, services, website, and associated features.

By using HotelXplore, you consent to the practices described below.

Information We Collect

We may collect the following categories of information:

A. Information You Provide:

• Full name, email, phone number, company name

• Property details (hotel name, address, amenities)

• Billing and payment information

• Guest booking information (optional, if processed through the platform)

B. Automatically Collected Information:

• Device type, browser type, IP address

• Log data (login times, usage patterns)

• Cookies and tracking data for performance and analytics

How We Use Your Information

HotelXplore uses the collected data to:

• Provide, maintain, and improve our software and services

• Communicate with you about updates, support, and service changes

• Process transactions and manage billing

• Analyze usage trends and customer behavior

• Ensure security and prevent fraud

We do not sell your personal data to third parties.

Guest Data and Third-Party Integrations

When you use HotelXplore to manage guest bookings or connect with third-party platforms (e.g., OTAs, payment gateways), we process this data strictly on your behalf, in accordance with applicable data protection laws.

HotelXplore acts as a data processor, and you, the hotel or property manager, act as the data controller for guest-related data.

Cookies and Tracking Technologies

We use cookies to improve your experience and understand how users interact with our platform. You can manage or disable cookies through your browser settings.

Data Retention

We retain your information as long as necessary to provide services and comply with legal obligations. You may request data deletion by contacting us at privacy@hotelxplore.com.

Security

We implement industry-standard security measures such as encryption, firewalls, and secure servers to protect your data. However, no method of transmission or storage is 100% secure.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your data

• Object to or restrict certain types of processing

• Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@hotelxplore.com.

Third-Party Services

HotelXplore may contain links to third-party platforms (e.g., OTAs, payment processors). Their privacy practices are governed by their own policies, and we encourage you to review them.

Children’s Privacy

HotelXplore is intended for business use and is not directed at children under 16. We do not knowingly collect data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and your continued use of HotelXplore constitutes acceptance of those changes.

Contact Us

For any privacy-related questions, concerns, or data requests, please contact:

📧 privacy@hotelxplore.com

🌐 www.hotelxplore.com