Review Management

HotelXplore's Review Management platform assists hotels in automating feedback gathering, tracking guest sentiment, and responding effectively. Enhance ratings, establish credibility, and manage reviews across multiple sites in one dashboard.

Track guest feedback across all your properties in one place. Get a comprehensive view of ratings, sentiment trends, and performance to identify what’s working and what needs improvement

Gather guest feedback automatically to boost your online reputation.

Spark higher guest review rates with automatic email and SMS requests after checkout. Choose customizable timing and frequency for best response rates.

Tailor review requests with pre-created or custom templates for various guest experiences, enhancing engagement and review quality.

Real-Time Insights

Automatically filter out spam, flag inappropriate reviews, and prioritize feedback that needs attention. Maintain a clean and credible review presence.

Manage and monitor reviews well to ensure a good brand reputation.

Automatically identify and mark negative reviews. Establish a systematic response process to fix problems and enhance guest satisfaction prior to reviews going live.

Detect and flag fake or offensive reviews, request removal from review sites when needed, and uphold brand integrity.

Real-Time Insights

Respond to guest reviews instantly from a centralized dashboard. Strengthen your reputation with timely, thoughtful replies that show you care.

Integrate reviews from various online platforms into a single easy-to-use dashboard.

Combine all reviews from OTAs, Google, and social media without having to manually check multiple platforms.

Respond to reviews in real-time across platforms from a single interface, ensuring timely responses and enhanced guest interaction.

Manage and contrast guest reviews on several hotel properties, enabling brands to ensure service quality and reputation consistency.

Real-Time Insights

Use review data to spot recurring issues, improve service quality, and make informed operational and marketing decisions based on guest sentiment.

Instantly view important metrics such as average ratings, review trend, and guest sentiment scores briefly to gauge reputation performance.

Compare review trends over time, spot recurring guest issues, and monitor service quality improvements using AI-based sentiment analysis.

Download in-depth reports for internal analysis, performance measurement, and strategic planning to drive guest experience and marketing performance

Real-Time Insights

Got Questions?

Want to find out more about the in's and out's of our property management solutions? Take a look at some of the most commonly asked questions below.

HotelXplore monitors and manages guest reviews across major platforms including Google, TripAdvisor, Booking.com, Expedia, and more — all from one centralized dashboard.

Our system automatically prompts happy guests post-checkout to leave reviews, while intelligently filtering out dissatisfied ones for private feedback. This helps you grow positive public reviews while resolving issues internally.

Yes, you can define the tone (friendly, professional, formal, etc.) for automated replies. HotelXplore also allows you to create templates aligned with your brand voice.

AI-generated replies analyze review sentiment, context, and keywords to craft personalized, polite responses that address guest concerns or appreciation, saving your team time without sounding robotic.

Absolutely. You can review, edit, approve, or override any AI-suggested response before it goes live. Full control remains with your team at every step.

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